Privacy Policy

1. Information We Collect

When you submit a request through our Department Quote form or contact us directly, we may collect the following information:

• Your name and title or role within your agency.
• Email address and phone number.
• Agency or department name.
• Location (city, county, state, or service area).
• Equipment details you provide, such as current radios, fleet size, channels, and the products or specifications you're interested in.
• Any additional comments or messages you include with your request.

We only collect the information you choose to provide. We do not request sensitive personal data such as Social Security numbers or financial account numbers through this website.

2. How We Use Your Information

We use the information you submit to:

• Prepare and respond to your quote request or equipment inquiry.
• Follow up with you about your department's communications needs.
• Provide programming, training, and ongoing support for equipment you purchase.
• Improve our website and the services we offer to public safety agencies.

We do not use your information for unrelated marketing, and we do not sell your information to third parties.

3. We Do Not Sell Your Information

Burrell Enterprises does not sell, rent, or trade your personal information to third parties. We may share information with service providers who help us operate this website or deliver our services (such as analytics or hosting providers), and only to the extent necessary for them to perform those functions. These providers are bound by their own obligations to keep your information secure.

4. Website Analytics & Cookies

This website uses Google Tag Manager and Google Analytics to understand how visitors use the site — for example, which pages are visited most often and how visitors arrive. This helps us improve the site. These tools may collect usage data such as pages viewed, approximate location, device type, and referral source. They do not give us access to your personal account information.

Cookies are small files stored on your device. We and our analytics providers may use cookies and similar technologies to remember your preferences and measure site traffic. You can control or disable cookies through your browser settings; some features of the site may not function properly if cookies are disabled.

5. Data Retention & Your Choices

We keep the information you submit only as long as needed to respond to your request and provide ongoing support. To request that we delete your information, or to ask what information we have on file for you, contact us using the details below and we will respond promptly.